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Returns Policy

Returns and Refund Policy

Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty.

Please return any faulty goods to us within 30 days of receipt for investigation.

Faulty Zips that occur on products after 30 days but within 6 months of purchase please return the item for investigation to determine if the item or the zip will be replaced. Excessive wear and tear of the product will invalidate this replacement.

All zips on Result products (purchased via Sigma Embroidery and Printing) will be replaced.

Before placing your order, please be careful to check product size information, we cannot accept returns for items that do not fit. We supply garments from different manufacturers so there is no standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan. We can provide manufacturers sizing information for each item to help with sizing.

Unless faulty and with our prior agreement, we cannot accept items back.  Returns agreed by management of non faulty goods will incur a 15% restocking fee.

Sigma Embroidery and Printing provide embroidered and printed clothing solutions for businesses and clubs.

Promote your brand by using our bespoke embroidery service or cost-effective printing techniques for corporate clothing, workwear and sportswear.

Get in touch

Unit 7/8
Sedgeway Business Park
Witchford, Ely

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Sigma Embroidery has been supported by the European Agricultural Fund for Rural Development: Europe Investing in Rural Area. Visit the website »
European Agricultural Fund for Rural Development Sigma Embroidery
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